New ambulance calls procedure

Yorkshire Ambulance Service (YAS) has recommended the University changes the way we call for an ambulance in an emergency on campus.

Colleagues are advised to follow this procedure during a medical emergency on campus

New ambulance calls procedure. January 2020

This is to help its trained staff give the casualty the best possible care, from the earliest moment.

From Monday 27 January, if someone needs first aid on campus, please:

  • Call for a First Aider. Each school/service has its own way of calling first aiders – look out for information and posters on how to do this where you work. If in doubt, shout for one!
  • If an ambulance is needed, call 999* first so the YAS Emergency Call Handler can help you and the casualty immediately (*dial 9 for an outside line first if you’re calling from an internal University landline).
  • Then tell Security you’ve called for an ambulance by calling 0113 34 32222 (x32222), so colleagues there can help support and direct the ambulance to you through our complex campus.

If you are alone with a casualty, call for a first aider or assistance. If no help is available and you believe an ambulance is needed, call 999 (again, dial 9 for an outside line first if you’re calling from an internal University landline).

The YAS Emergency Call Handler will go through some questions with you, and either:

  • stay on the line and assist (at this point tell them that you’re alone and ask if they can let Security know); or
  • they will finish the call so you can contact Security on 0113 34 32222 (x32222).

Staff are also asked to look out for references to the old process in local documentation (induction or briefing information) and to amend this as soon as possible.

See the Wellbeing, Safety and Health website for further information, including FAQs relating to the changes.

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