Facilities Support Services celebrate success
Facilities Support Services at Leeds are celebrating after receiving a Best Practice Award.
Facilities Team Leader, Kim Smith (second left), and Facilities Supervisor, Nicola Carter (right), receive the award from BACHE representatives
The accolade was presented at the British Association for Cleaning in Higher Education Awards (BACHE).
As well as cleaning, BACHE includes the general provision of facilities support in higher education.
The University was recognised for the success of significant changes made to the delivery of services by its Facilities Assistants (porters). They are responsible for mail delivery, the unlocking and locking of buildings and reception duties, as well as supporting conferences, open days and graduation ceremonies.
Liz Brittain, Service Manager at Leeds, said: “Over the past 12 months, we have made significant changes to the delivery of services by our Facilities Assistants.
“This has resulted in the enhancement of service delivery, an increase in financial efficiency and a significant improvement in staff satisfaction.
“This recognition from BACHE showcases the creativity, innovation and teamwork displayed throughout this period in order to achieve our vision. I’d like to thank all of my team for their hard work and commitment towards meeting our service aims of delivering an effective and efficient service whilst also providing excellent customer service.
“This award also enables us to assist other members of BACHE through the sharing of good practice. Well done everyone!"
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