Important changes to Student Counselling and Wellbeing services

We all play a part in supporting the wellbeing of our students and all staff need to be aware of the changes to the support on offer and how students, and staff concerned about them, can access help.

The main changes are:

  • We have introduced 24/7, anonymous, online mental health and wellbeing support for students through Big White Wall.  All our registered students can use this free service, including students on work or study placements away from Leeds.
  • We have increased our Workshop and Group programme, with sessions now being held throughout term time.
  • For face-to-face appointments, students will now have to register for an appointment: there is no longer a drop-in service.
  • Staff and family members concerned about a student can ask for advice by contacting the or by calling 0113 343 4107.  Counselling and Wellbeing staff will be available Monday to Friday, 9am to 5pm.
  • In a crisis or emergency situation, where a student may be at risk of harming themselves, you can contact Jeanette Hannah, mental health team manager, on 07860 786156Please note: this number is for staff only and should never be given to students.  If an ambulance or police are needed, they should be called by contacting Security on 32222 or 0113 343 2222.

You’ll find full details of these changes and of all the Student Counselling and Wellbeing services on the Student Education Services website.

We’ve published some guidance on things to look out for which could indicate that there is cause for concern about a student or colleague.

If you are concerned about a student’s wellbeing or behaviour, you should contact your Head of School or Faculty Education Service Manager who will help refer the student to more specialist support services (such as the Student Counselling and Wellbeing Service).

If your concern is about a student in University-owned or managed accommodation, you should contact the residence warden or the University’s Accommodation Manager.

In some cases it may be helpful to review the student’s situation; relevant expertise from around the University will be brought together in a Student Support Case Conference to identify the best way to support the individual.

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